![]() #Step 8: Click Change in the top right corner beside the network name. To fix, this we need to get Alexa back on the same network as the other two devices. Again, all your Amazon echo devices as well as any Bluetooth speakers you want to add for music playback all need to be on the same network. You need to look very carefully at your network names because you might have a similar-looking name for your internal 4G and 5G network. This network is an open network that actually belongs to my neighbor! My other two devices are already on my own home network, Kun_Lun2. In the example below, my Alexa device is currently assigned to the home_6782 network. Even better if they are on the same Ghz channel ( 2.4 or 5K, etc.) ALL OF THE DEVICES NEED TO BE ON THE SAME WIFI NETWORK. #Step 7: On the Device Settings screen, under Wi-Fi Network, check out Wi-Fi Network for each device. In my example, I will review settings for Alexa, Computer, and Echo. #Step 6: Next review the network settings for EACH device in your multiroom music set up.Ĭlick on the icon for each device in your Alexa multi room music group. BUT My problem is that my “Alexa” device is no longer part of my music group, so I am only getting two speakers to play, not all three ☹. So I’m good in that they are all online and working. In my multi-group group, I want my devices named Alexa, Computer, and Echo. Note: This is more than likely NOT your problem. If any device you want in the group is Offline, click on it and follow the prompts to reconnect. #Step 5: Check to make sure all of the devices in your multi-room music configuration say ‘Online’ underneath them. ![]() It doesn’t really look like a hamburger?, but that’s what it’s called. #Step 2: Click on the little “hamburger” button in the top-left corner of the Alexa app. #Step 1: From your smartphone or tablet, open the Amazon Alexa app. Ensure Alexa Multi-Room Music Devices Are On the Same Network Mine was at least two versions behind, and I ran into problems with updating my Wi-Fi settings because of this. How to Troubleshoot Alexa Multi-Room Music – Step by Stepīefore you begin, make sure to update to the latest version of the Alexa app on your mobile device. What follows is an illustrated guide with screenshots to help you to recombine or combine speakers this step-by-step. Check your Wi-Fi Network Settings in the Alexa app for each device you want in the group. In short, you need to make sure that ALL of the devices in your Alexa multi-room music configuration are on the SAME EXACT NETWORK. So, I set out to fix the problem on my own, and after more than two hours of troubleshooting, I got to the bottom of it. It basically said to unplug all your devices and your modem and then plug them back in. The one article I found on how to fix Alexa multi-room music was super lame, and the fix didn’t work. However, getting to the bottom of a fix for my own Echo speakers was super painful. The music service, including Amazon Music, Pandora, and Sirus XM did not matter at all. More often than not one or more speakers leaves the group. That should do it! Well, at least for most of you….read on for additional advice if the above steps didn’t work.Īlexa Multi-Room Music Group Not Working?Īre you having a hard time getting your Alexa-enabled devices in your multi-room music setup to play nice? Has one or more of your Alexa devices suddenly left the beautiful music configuration that you worked hard to set up across different rooms a while ago? Create a new multiroom music group ( e.g., Everywhere).Note: the 2.4 vs 5K ghz band matters add them all to the same network. Verify all Echos are connected to the same Wi-Fi network ( e.g., 2.4 GHz network). ![]()
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